Save Job Back to Search Job Description Summary Similar JobsLeadership RoleExcellent career developmentAbout Our ClientOur client is a well-established medical device company supporting the global health-care community, they are looking for a high calibre to join the team as Senior Service Engineer Manager- Medical Device.Job DescriptionLead and develop Hong Kong Service organisation to ensure that customer service and support is delivered efficientlyTo liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environmentAdvise the service teams on the actions necessary to address issues/maximise opportunitiesDevelop and deliver metrics and tools to monitor changes, trends, gaps and opportunities in the installed base so as to understand their marketDirect the development and implementation of the approved strategic plan for service in Hong KongReview, approve and implement the operating plans, policies, and proceduresEnsure situations are prioritised and resources are allocated where the service operations are unable to satisfy demand from their own teams for either Service or Order Fulfillment activitiesContinuously monitor customer satisfaction through surveys or direct feedbackTo ensure ongoing or critical technical situations are escalated as appropriate in a timely mannerContinuously review and monitor service delivery workflowsWork with the Service Management Team and QA to develop new procedures and ensure adherenceEnsure the service operations are securing the service revenue within their remitIdentify and drive Business Unit initiatives to reduce costs of service operationsClosely work with the service business teams to identify, develop, and deliver into various opportunitiesAttract, retain, and develop the capabilities of employees within the Service functionDemonstrate effective leadership that all have clear guidance on expectations on their behaviours in rolesPerform other related ad hoc dutiesThe Successful ApplicantMinimum of 6 years of field service operation experienceBachelor's degree in in Electrical/ Electronic Engineering or Science related disciplineExperience in working in the large system will be an advantageIndependent, highly motivated, good leadership skills with the ability to organise, train and supervise personnelCapable of managing the operation, including personnel and standards of performance and work output to satisfy customer's service needsExcellent technical/analytical skillsExcellent communication skills both verbal and writtenStrong customer service skills, to provide high-quality care and attention throughout the sales and service processWilling to travel when requiredWhat's on OfferA competitive remuneration package will be offered to the right candidate.ContactZalika HoQuote job refJN-052022-5615105Phone number+852 2848 4783Job summaryFunctionLife SciencesSpecialisationMedical devicesIndustryHealthcare / PharmaceuticalLocationHong KongJob Type:PermanentConsultant nameZalika HoConsultant phone+852 2848 4783Job ReferenceJN-052022-5615105
