Back to search

Chief of Customer Services Centre

Hong Kong Permanent View Job Description
This candidate will be leading branch staff and be responsible for the operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc
  • Save Job
  • Exciting leadership opportunity.
  • Work for one of the largest regional banks in Southeast Asia.

About Our Client

Our client is one of the largest regional banks in Southeast Asia, with an international network of more than 200 overseas branches in 14 economies.

Job Description

Responsibilities:

  • Lead and manage branch staff to achieve business management goals
  • Responsible for the operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
  • Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
  • Serve as a dedicated customer point to deliver quality end to end after-sales services to bank's high net worth customers
  • Full supervisory responsibility of a team, including management of people, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
  • Ensure compliance of the bank's policies and regulatory requirements
  • Provide support in ad hoc assignment as and when required

The Successful Applicant

Requirements:

  • Degree holder or above in Business Administration or a related discipline
  • At least 8 years of solid experience in banking industry, of which 5 years of the above relating to account opening and maintenance, remittance, cash management
  • Previous experience in management role or multi banking operations functions is an advantage
  • Experience and good in leading operational processes or team management
  • Excellent interpersonal and communication skills with service mind
  • Excellent analytic and numerical skills
  • Good command of both English and Chinese

What's on Offer

We offer competitive package and great career path for our people.

Contact
June Kwong
Quote job ref
JN-082024-6503385
Phone number
+85234124830

Job summary

Function
Finance & Accounting
Specialisation
Operations & Middle Office
Industry
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-082024-6503385

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.