IT Specialist (Network / O365 / Support) - For Multiple Clients

For IT Support

• Receive and log user-reported issues, categorize them based on urgency, and prioritize them for resolution, ensuring timely follow-up and closure.
• Provide first-line support for hardware, software, and network issues by troubleshooting problems and guiding users through solutions, either in person or remotely.
• Manage user accounts, including creation, modification, and termination of accounts, while ensuring proper access rights and security protocols.
• Maintain accurate records of support requests and resolutions, update knowledge bases, and generate reports on helpdesk performance metrics to identify trends and areas for improvement.
• Foster a positive user experience by communicating effectively, managing expectations, and providing timely updates on the status of issues to users.

For Network Specialist

• Manage network related projects and implementation
• Plan, design, and implement network architectures that meet the organization's requirements, ensuring optimal performance and security.
• Continuously monitor network performance, diagnose issues, and resolve network problems to minimize downtime and maintain service quality.
• Implement and manage network security measures, including firewalls, VPNs, and intrusion detection systems, to protect sensitive data and prevent unauthorized access.
• Configure network devices such as routers, switches, and access points, and perform regular maintenance and updates to ensure network reliability.

For System Administrator

• Set up and configure servers, operating systems, and applications to ensure a stable and efficient computing environment.
• Manage user accounts and permissions, ensuring that employees have the necessary access to systems while maintaining security protocols.
• Continuously monitor system performance, troubleshoot issues, and perform regular maintenance tasks such as updates, backups, and security patches.
• Oversee the organization's network infrastructure, including routers, switches, and firewalls, to ensure reliable and secure connectivity.
• Maintain detailed documentation of system configurations, procedures, and incidents, and prepare reports on system performance and incidents for management review.